Q: What is the turnaround time?

A: Delivery Timeline:

• Processing and production typically take 2-7 business days (usually around 3 days).

• Shipping within the U.S. takes 5-7 business days.

• International shipping may take 10-15 days.

Q: What file types do I need for uploads?

A: We accept the following file formats: PNG, PDF, SVG Vector, JPEG, AI, and PS.

Q: How do I book an appointment or consultation?

A: Visit our “Book an Appointment” page to select a date and time that works for you. You’ll receive a confirmation email with all the details.

Q: What if I need to reschedule or cancel?

A: Just follow the link in your appointment confirmation email or reach out to us at apointments@createwithandrea.com (443) 213-4295, and we’ll help you find a new time slot.

Q: Can I fill out the questionnaire on my phone?

A: Absolutely! Our forms are mobile-friendly for your convenience.

Q: Can I see proofs before my order is finalized?

A: To ensure your satisfaction, we will provide a proof for your final approval on all custom orders before production begins. This step helps prevent errors and unexpected costs. Please note that changes requested after “Print Approval” will incur additional fees, depending on the production stage. Thank you for your understanding!

Q: How do I track my order?

A: You will promptly receive an email confirmation as soon as your order has shipped, complete with your tracking number for easy monitoring.

Q: Do you charge for consultations?

A: We offer a free 30-minute initial consultation. Extended or specialized consultations may incur a small fee, which we’ll always discuss upfront.

Q: Why do I need to fill out a questionnaire?

A: Our questionnaires help us gather all the essential details for your project, ensuring we capture your vision and deliver a final product you’ll love.